DELIVERY & RETURNS
UK STANDARD Recorded DELIVERY
FREE UK standard delivery on all orders over £40 or £3.95 on orders under £40. Delivery usually within 3-5 working days or Up to 7 working days during Sale and Promotional Periods
EUROPEAN (WITHIN EU only)
£8.99. Please allow up to 14 working days for delivery
For the following countries:
Austria, Italy, Belgium, Croatia, Luxembourg, Netherlands, Portugal, Denmark, Spain, Ireland, France, Germany, Hungry, Sweden, Greece, Finland
£11.99. Please allow up to 14 working days for delivery
For the following countries:
Bulgaria, Slovenia, Cyprus, Czech Republic, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia
RETURNS & REFUNDS
We hope that you love the Products as much as we do. However, if you’ve changed your mind about a Product and it’s within 28 days of receipt of your order, we’ll be happy to exchange it or give you a refund.
If you’ve changed your mind, or have decided to cancel the Contract you will receive a full refund of the price paid for the Products in accordance with our Refund Policy set out below.
You must take reasonable care of the Products while they are in your possession and you will be responsible for any loss we incur if you do not take reasonable care. All that we ask is that the returned product and packaging is sealed, hasn’t been used and is in a re-saleable condition
Simply send us an email on Support@ecodrop.co.uk & we will provide you with a return address
We will refund the price of the Products, our standard UK delivery and reasonable return costs incurred if you have:
- Cancelled the Contract in accordance with your legal rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
- returned any unwanted Products to us within 28 days of your order; or
- notified us that you do not agree to a change in these Product Terms or in any related policies
Any refund due to you will only be made to the same credit or debit card originally used (or in the form of other method of payment) by you to pay for your purchase. Any refund due will be processed no more than 14 days after we receive the Products.
If the Products are faulty, damaged in transport or mis-described, please return the Product to us as soon as possible & send us an email to firstname.lastname@example.org for further instructions.
We will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the faulty, damaged or mis-described Product.
When returning goods, please include your order number, full name and reason for return.
Please wrap your parcel in its original packaging and securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office
In any event damaged, or used items will not be exchanged nor will a refund be made.
If returning items in an order where the initial order qualified for a free gift the free gift must be returned in an unused condition too. Any items returned without the qualifying free gift will not be refunded.