Return & Refund Policy

Last updated: 19 October 2026

Changed your mind?

You can return unopened, unused products within 30 days of receiving your order.

  • Items must be unopened, unused and in their original condition and packaging.
  • Email us at support@ecodrop.co.uk with your order number before you send anything back, and we will tell you where to send it.
  • Return postage is at your cost. We recommend a tracked service, as the parcel is your responsibility until it reaches us.
  • Once we receive and check the items, we refund the price of the products in full to your original payment method.

Your legal 14 day right to cancel. If you tell us within 14 days of receiving your order that you want to cancel, we also refund our standard delivery charge, and we refund you within 14 days of receiving the items back. Our Terms of Service explain this right in full.

Items we cannot take back

For health protection and hygiene reasons, we cannot accept a change of mind return on:

  • Products that have been opened or used, or where the seal has been broken. This includes essential oils, blends, mushroom tinctures and skincare.
  • Items returned more than 30 days after delivery.

This does not apply to faulty, damaged or wrong items, which we will always put right.

Damaged, faulty or wrong item?

We are sorry if something arrived damaged or not as expected. We will put it right as quickly as we can.

  • Email support@ecodrop.co.uk with your order number and a photo of the item.
  • We will send a replacement straight away or give you a full refund, whichever you prefer.
  • If we need the item back, we cover the return postage.

Your rights under the Consumer Rights Act 2015 still apply. For the first 30 days you are entitled to a full refund for a faulty product. After that, you are entitled to a repair or replacement, or in some cases a refund.

Refunds

We usually process your refund within 3 to 5 working days of receiving your returned item, and always within 14 days. We email you to confirm. Refunds go back to your original payment method. Your bank may take a few more days to show it.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

Returns from outside the UK

The same rules apply: 30 days from delivery, unopened and unused, with return postage at your cost. Please email us first.

Still need help?

Email support@ecodrop.co.uk. We reply Monday to Friday, 9:00 to 17:00, excluding UK bank holidays.

Ecodrop Limited, registered in England and Wales, company number 10664571. Registered office: Pembroke Lodge, 3 Pembroke Road, Ruislip, HA4 8NQ, United Kingdom.

This page is a copy of our Refund Policy. The official version is always at ecodrop.co.uk/policies/refund-policy.