Privacy Policy

Last updated: 19 October 2026

Who we are

Ecodrop Limited is a UK-registered company offering 100% organic essential oils, tinctures and wellness products. We are the controller of the personal information you give us through ecodrop.co.uk.

  • Company name: Ecodrop Limited (trading as Ecodrop)
  • Registered in England and Wales, company number 10664571
  • Registered office: Pembroke Lodge, 3 Pembroke Road, Ruislip, HA4 8NQ, United Kingdom
  • Email: support@ecodrop.co.uk
  • Website: www.ecodrop.co.uk

What information we collect

We collect personal information when you:

  • Place an order
  • Subscribe to our newsletter
  • Contact us
  • Leave a product review
  • Browse our website (through cookies)

This includes your name, contact details, delivery and billing addresses, order history, IP address and browsing behaviour. Payments are handled by our payment providers, and we do not store your full card details.

How we use your information, and why

  • To process and deliver your orders and to give you customer service. We need this to carry out our contract with you.
  • To keep records for tax and accounting. The law requires this.
  • To prevent fraud, keep our website secure and improve it. These are our legitimate interests in running a safe, working shop.
  • To send you marketing emails. Only if you have opted in. You can withdraw your consent at any time.

We never sell or rent your data.

Marketing preferences

You will only receive marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us.

Cookies

We use cookies to make the website work, to understand how it is used and for marketing. You can manage cookies through your browser settings. Our Cookie Policy explains more.

Who we share your data with

We share only what each service needs to do its job:

  • Our e-commerce platform and payment providers (for example Shopify and PayPal)
  • Couriers and delivery services
  • Email platforms (for example Klaviyo)
  • Analytics and advertising services (for example Google Analytics and Meta)
  • Our product review service
  • Website hosts

We only work with providers who meet UK data protection standards. We may also share information where the law requires it.

International transfers

Some of our providers operate outside the UK. In those cases we make sure suitable safeguards are in place, such as standard contractual clauses approved for UK use.

How long we keep your data

We keep your data only as long as we need it for legal or operational reasons. Order and accounting records are kept for up to 6 years. Marketing data is kept until you unsubscribe.

Security

We use SSL encryption and secure servers, and we work only with providers who meet strict data protection standards.

Your rights

Under UK data protection law you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct or delete it
  • Ask us to restrict or stop using it, or object to how we use it
  • Ask for a copy of it in a format you can pass to another company
  • Withdraw your consent at any time, where we rely on consent

Email us at support@ecodrop.co.uk to use any of these rights. We will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Children

Our website is not aimed at children, and we do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy. Changes will be posted on this page with the updated date.

Contact us

If you have any questions, email support@ecodrop.co.uk or write to Ecodrop Limited, Pembroke Lodge, 3 Pembroke Road, Ruislip, HA4 8NQ, United Kingdom.

This page is a copy of our Privacy Policy. The official version is always at ecodrop.co.uk/policies/privacy-policy.