Terms of service

Last updated: 19 October 2026

1. About us

This website, ecodrop.co.uk, is run by Ecodrop Limited, trading as Ecodrop. In these terms, "we", "us" and "our" mean Ecodrop Limited, and "you" means the person buying from us or using the website.

• Company name: Ecodrop Limited
• Registered in England and Wales, company number 10664571
• Registered office: Pembroke Lodge, 3 Pembroke Road, Ruislip, HA4 8NQ, United Kingdom
• VAT number: GB 292 7510 87
• Email: support@ecodrop.co.uk

Our shop runs on the Shopify platform, which provides our online store and checkout.

2. These terms

These terms apply to every order you place on our website and to your use of the website. Please read them before you order. By placing an order you agree to them. They sit alongside our Refund Policy, Shipping Policy and Privacy Policy.

If you are buying as a consumer, you have legal rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these terms affects those rights.

You must be 18 or over to place an order.

3. Our products

We describe and photograph our products as accurately as we can. Colours can look different on different screens, and packaging or labels may change slightly from the photos as we update our designs. The product itself will match its description.

Essential oils, blends and home fragrance. Our essential oils are for external and aromatic use only (for example in a diffuser, or diluted in a carrier oil for skin use). Do not take them internally. Always read and follow the label and the safety information on the product page before use. Keep out of reach of children and pets, avoid contact with eyes, and do a patch test before using a diluted oil on your skin. If you are pregnant, breastfeeding, taking medication or have a medical condition, speak to your doctor before use. Never leave a burning candle unattended.

Mushroom tinctures. Our mushroom tinctures are food supplements, not medicines. Do not exceed the recommended daily intake shown on the label. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Keep out of reach of children. Do not use during pregnancy or breastfeeding, and speak to your doctor first if you take medication or have a medical condition.

General information only. The information on our website, including our blog, is for general interest. It is not medical advice and is not a replacement for advice from a doctor or other qualified professional.

4. Placing an order

When you place an order, we will email you to confirm we have received it. This email is not yet our acceptance of your order. Our contract with you starts when we email you to say your order has been dispatched.

We may decline or cancel an order, for example if a product is out of stock, if we cannot deliver to your address, if we suspect fraud, or if there is a clear error in the price or description. If we cancel an order you have already paid for, we will refund you in full.

We may limit the quantity of a product sold to one customer or household.

5. Prices and payment

Our prices are shown in pounds sterling (GBP) and include VAT where it applies. Delivery charges are shown at checkout before you pay. If you choose to view prices in another currency, the amount is converted for your guidance and the final charge may vary slightly with your card provider's exchange rate.

We accept major debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay through Shopify's secure checkout. Payment is taken when you place your order. We do not see or store your full card details.

If a price on our website is clearly wrong, we will contact you before dispatching your order and you can choose to go ahead at the correct price or cancel for a full refund.

Orders delivered outside the UK may be charged local VAT, import duty or a courier handling fee on arrival. These charges are set by the destination country and are paid by you.

6. Discount codes and offers

• Only one discount code can be used per order, and discount codes cannot be combined with each other.
• Where we offer a quantity discount, it applies per product, to multiple units of the same product as shown on the product page. It does not combine with discount codes.
• Discount codes have no cash value, cannot be exchanged for cash and may have their own conditions, such as an end date or one use per customer.
• We may change or end an offer at any time. This does not affect orders already placed.

7. Delivery

Delivery charges, dispatch times and delivery times are set out in our Shipping Policy. Delivery times are estimates. If we cannot deliver within 30 days of your order, you can cancel and we will refund you in full.

The products are our responsibility until they are delivered to the address you gave us. They become yours once we have received full payment.

8. Your right to cancel

If you are a consumer, you can change your mind and cancel your order within 14 days of the day you receive your products, without giving a reason. To cancel, email us at support@ecodrop.co.uk with your name, order number and the items you are cancelling.

• You must send the products back to us within 14 days of telling us you are cancelling. You pay the cost of returning them.
• We will refund the price of the products and our standard delivery charge within 14 days of receiving the products back, or of you showing us proof you have sent them, whichever is sooner. We refund to your original payment method.
• For health protection and hygiene reasons, this right does not apply to sealed products, such as essential oils, tinctures and skincare, once the seal has been opened after delivery.

As well as this legal right, we offer a 30 day returns window on unopened, unused products. Our Refund Policy explains how it works.

9. Faulty or damaged products

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality. If something arrives faulty, damaged or wrong, email us with your order number and a photo and we will put it right. During the first 30 days you are entitled to a full refund. After that, you are entitled to a repair or replacement, or in some cases a refund. This applies whether or not the product has been opened. These are your legal rights and nothing in these terms limits them. For more on your rights, visit Citizens Advice.

10. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for your rights as a consumer, including the right to receive products that are as described, fit for purpose and of satisfactory quality.

We are not responsible for harm caused by using a product in a way that goes against its label or safety information, such as taking an essential oil internally or applying it undiluted. We sell our products for domestic and private use. If you buy for a business, we are not liable for loss of profit, loss of business or business interruption.

11. Using our website

All content on this website, including text, photos, logos and designs, belongs to us or is used with permission. You may view it and print it for personal use, but you may not copy, sell or reuse it without our written permission.

You must not misuse the website, for example by trying to gain unauthorised access, uploading harmful code, or scraping content.

If you post a product review or send us content, you confirm it is your own honest opinion and does not break any law or anyone's rights. You allow us to show it on our website and in our marketing. We may remove any review or content that is unlawful, offensive or misleading.

Our website may link to other websites. We are not responsible for their content or for any products bought from them.

We try to keep the website available and accurate, but we may update, suspend or change it at any time.

12. Your personal information

We use your personal information only as set out in our Privacy Policy.

13. Events outside our control

We are not responsible for delays or failure to meet our obligations caused by events outside our reasonable control, such as severe weather, courier or postal disruption, or supplier shortages. If this happens we will tell you as soon as we can. If the delay is likely to be long, you can cancel your order and we will refund you for anything you have paid for and not received.

14. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

15. Complaints, governing law and courts

If you have a problem, please email us at support@ecodrop.co.uk first and we will do our best to sort it out quickly.

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts of the country where you live.

If any part of these terms is found to be invalid, the rest of the terms still apply. If we do not enforce a right straight away, we can still enforce it later.

16. Contact us

Ecodrop Limited, Pembroke Lodge, 3 Pembroke Road, Ruislip, HA4 8NQ, United Kingdom
Email: support@ecodrop.co.uk
We reply Monday to Friday, 9:00 to 17:00, excluding UK bank holidays.